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DANA deposit and withdrawal

DANA is one of the fastest and most widely used payment methods on tajir365. To deposit, open your account, navigate to "Cashier" or "Deposit," and select DANA. Enter your desired amount — we accept deposits in descriptive ranges from modest to substantial sums, all subject to DANA's own transaction limits. You will be redirected to the DANA app or web interface to authorize the payment. Once approved, your deposit credits to your tajir365 balance immediately. For withdrawal, go to "Cashier" or "Withdraw," choose DANA as your destination, and enter the amount. Your DANA-registered phone number must match your tajir365 account email for safety verification. Withdrawals via DANA typically clear within subject to verification after our approval. If your withdrawal is delayed, check that your DANA account is not temporarily locked and that your phone number is current. Contact support with your withdrawal reference number if the issue persists beyond the standard window.

OVO and GoPay usage

Both OVO and GoPay operate on the same deposit and withdrawal flow as DANA. To use either service, first ensure your OVO or GoPay account is linked to your phone number and has active KYC verification on their platform. On tajir365, select OVO or GoPay during deposit, authorize the transaction in the app, and your balance updates immediately. OVO and GoPay both support recurring payments — if you choose to save your account during the first transaction, future deposits are faster (one-tap approval). For withdrawals, your OVO or GoPay phone number and tajir365 account email must be consistent. Withdrawal processing takes subject to verification typically. If you experience a failed transaction, OVO and GoPay usually return funds to your wallet within 1–3 business days. Our support team can trace the issue if the reversal does not appear — provide your transaction ID from the payment app and your tajir365 account details.

BCA, Mandiri, BRI, BNI virtual account

We support bank virtual accounts (VA) from Indonesia's major banks. When you request a bank-VA deposit for the first time, our system generates a unique 13-digit virtual account number for BCA, Mandiri, BRI, or BNI — choose based on which bank you prefer to transfer from. This number remains stable for your account; you can reuse it for multiple deposits. Transfer the requested amount from your personal bank account to the provided VA. Credit confirmation typically arrives within one business day, depending on whether you transfer during business hours or on a weekend. Once confirmed, your deposit appears in your tajir365 balance. For withdrawals, we reverse the process — funds return to the original bank account from which you deposited. Withdrawal processing takes 1–2 business days. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), bank processing may extend by an additional day. Confirm your bank account details are correct to avoid rejection.

Fees, limits and verification

tajir365 charges no deposit fees — all transaction costs are borne by us. Withdrawal fees are also waived. However, your bank or payment provider may apply charges in rare circumstances; check their fee schedule. Deposit and withdrawal limits vary by payment method: instant methods (DANA, OVO, GoPay, QRIS) typically allow deposits from a modest minimum to a substantial daily or transaction maximum. Bank VA transfers follow your personal bank's own transfer limits. Before your first withdrawal, you must complete KYC verification by uploading a government ID (passport or national ID) and a residence proof (utility bill or bank statement dated within the last 3 months). Verification takes 24–48 hours. Once approved, withdrawal limits are typically based on account tier and activity history. If your account fails verification, we notify you of missing documents or image quality issues — resubmit clearer photos and verification will be reviewed within the same timeframe.

Resolving a stalled transaction

If your deposit does not credit after the expected window, first check your account's transaction history — the deposit may have been recorded under a different date or reference number. Contact your payment provider (DANA, OVO, GoPay, or your bank) to confirm they approved the transaction. Once confirmed on their end, open a support ticket with tajir365 and provide: your account username, the transaction amount, the payment method, and the transaction ID or reference number from your payment app. Our team will trace the transaction in our gateway logs, typically within 4–8 business hours. If the payment was approved by the payment provider but not received by tajir365, we will credit your account manually. If the payment provider shows the transaction failed, the funds return to your wallet within 1–3 days — resubmit your deposit once refunded. For stalled withdrawals, provide the withdrawal reference number and the date of request. We check withdrawal status in real time and may expedite processing or advise if additional verification is needed. Withdrawals stalled longer than the standard window (24–48 hours for bank VA, subject to verification for instant methods) warrant a support escalation.